Program Management

Nan McKay & Associates specializes in providing performance improvement solutions, including comprehensive program management services for the housing choice voucher program.

With experience running some of the largest housing authorities in the nation, we have the resources to handle the entire range of Section 8/HCV program services, from intake through lease-up. 

Why Outsource Your Program to NMA?

  • Your agency can be a true asset manager
  • You'll get a greater focus on customer service and professionalism
  • You'll have industry experts onsite
  • You'll receive access to industry leaders, training, and technology that would otherwise be out of reach
  • The NMA commitment to quality means higher SEMAP scores and better results for your agency
  • Outsourcing reduces your costs and frees up admin fees for other uses

Our team includes experts in:

  • Performance Management
  • Project-Based Section 8
  • Mod-Rehab
  • Homeownership
  • Family Self-Sufficiency

Advanced technology systems are key to our success. NMA offers an integrated learning management and quality control system that ensures that staff not only know their jobs, but perform at the highest standards possible. Above all else, we are committed to customer service: the housing authority will receive seamless customer service for clients as well as staff.


NMA currently manages approximately 33,000 Housing Choice Vouchers under a performance-based contract with several public housing authorities. Our experience and capabilities include:
  • Voucher/case management 
    • Conducting annual and interim recertifications 
    • Administering special purpose vouchers, i.e. Family Unification Program (FUP), Non Elderly Disabled (NED), Mainstream, Witness Protection and Veterans Affairs Supportive Housing (VASH)
    • Managing landlord relationships
    • Processing inbound and outbound portability
    • Processing moves with continued assistance
    • Calculating accurate tenant income and HAP calculations
  • Waiting List/Eligibility
    • Selecting applicants
    • Determining initial eligibility
    • Conducting briefings
    • Processing and tracking Request for Tenancy Approval (RFTA)
    • Calculating accurate tenant income and rent
    • Processing HAP contract
    • Tracking utilization
  • HUD Reporting
    • Section Eight Management Assessment Program (SEMAP)
    • Voucher Management System (VMS)
    • PIH Information Center (PIC)
    • Enterprise Income Verification (EIV)
  • HQS Inspections
    • Initial, annual, emergency, quality control, and special inspections
  • Program Integrity
    • Compliance with all fair housing and reasonable accommodation policies and procedures
    • Processing fair and timely terminations and informal hearings
    • Implementing fraud detection systems
    • Creating and enforcing repayment agreements
  • Customer Service
    • Timely response to inquiries from owners, clients, PHA personnel, HUD, housing partners and general public
    • Performance tracking and monitoring
  • Technology Innovation
    • Quality Control tool
    • Self-service tenant and owner portals
    • Customer service tracking
    • Executive and operational dashboards
    • Auto generated responses (email, text, phone) 

Technology Innovation Leaders

NMA has created multiple technological tools that allow our teams and PHAs to more efficiently manage their programs including, but not limited to:
  1. Performance Management Portal
  2. Quality Control Tool
  3. Participant Portal
  4. Owner Portal 
We regularly enhance our technology products by adopting the latest innovations in order to more efficiently manage staff and program performance, and to provide the most modern methods for our customers to communicate with us. As a partner with your agency, we will bring these tools to maximize performance and efficiency, as well as to ensure that we continue to provide the high-quality services that your customers have come to expect.

Would you like to learn more about how outsourcing your Section 8/HCV program management can help your agency? Contact us today!
1-800-783-3100 or email

First of all, I have worked with Section 8 staff for the past 7 ½ years. I have interacted with many, many employees. I have not worked with anyone as helpful, professional, courteous and competent. I have been more and more impressed with them the longer I work with them. It is so good to have colleagues who are not only professional, timely, efficient, and accurate but also friendly, courteous, and always helpful. I brag about them often to other colleagues, and to renters I work with. It truly is a delight to work with them.
Contact Us

1810 Gillespie Way, Suite 202 
El Cajon, CA 92020
Phone: 800-783-3100
Fax: 619-258-5791

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