Our Associates



Samantha Sowards has been a full-time trainer and consultant at NMA since 2008. She works with hundreds of housing authority and management companies each year in the areas of program operations, professional development, work flow analysis, file reviews, and long term strategic planning. Samantha specializes in regulations and operations for a wide array of low-income housing programs, including the housing choice voucher (HCV), public housing, project-based voucher (PBV), and low-income housing tax credit (LIHTC) programs.


Cydney Jones has extensive experience providing a broad range of technical assistance, management training, and onsite expertise for HUD's multifamily, housing choice voucher, and public housing programs. Cydney has leveraged her exceptional knowledge of HUD regulations to assist real estate developers, executive directors, HCV managers, boards of commissioners, private owners of subsidized properties, and tax credit grantees. She has managed several large PHA's housing choice voucher programs, giving her expertise in policy development, customer service, and external community relations. She also has extensive supervisory and management experience, having directly managed hundreds of employees throughout her career to a level of high performance.Cydney is a certified trainer in multifamily, HCV, and public housing, and has trained housing authorities nationwide.


Nathan Paufve has been working in the affordable housing industry since 2004. He has extensive operational and management experience in the HCV program, including new admissions at a very large PHA, where he was responsible for voucher utilization. He also served as an internal auditor for PBCA operations in multiple states nationwide. Nathan’s experience has included developing OIG responses, overseeing a document management team, and strategic planning related to Mod-Rehab, PBV, and HCV programs in Chicago. Nathan also has worked with nonprofit organizations and provided policy research on affordable housing programs.


NMA trainer Adam Ensalaco specializes in making rent calculation easier to understand and clearing up common misconceptions about the process. Adam has previous experience in the affordable housing industry working to house people with disabilities and training housing authorities on reasonable accommodations and has been a part of the NMA team for nearly a decade.


NMA trainer and consultant Daryle Ensley is a motivated self-starter with an aptitude for learning new skills quickly and welcoming all challenges. With extensive affordable housing knowledge, including HUD regulations, the HCV program, and quality control, Daryle provides consulting and technical assistance services to agencies large and small nationwide. Daryle has extensive supervisory experience, having directly supervised employees throughout her career to a level of high performance. She has trained hundreds of housing authority staff nationally on HCV and public housing regulations. Her current position requires extensive analyzing, problem-solving, and coordinating skills to ensure NMA clients receive the highest level of service in accordance with HUD regulations.


Cara Gillette provides technical assistance nationwide in the areas of fair housing, public housing management, hearings, economic self-sufficiency, and governing boards. She has taught PHAS and SEMAP at Rutgers University. Prior to joining Nan McKay and Associates, in her 14-year tenure at the San Diego Housing Commission, she administered Section 8 and public housing waiting lists of 40,000 families and managed the public housing program, in addition to serving as the Section 8 hearing officer. Cara wrote and was awarded $7 million in collaborative grants to work with local nonprofits and community agencies delivering programs to help families achieve economic independence. In her earlier career, she founded a community clinic and emergency medical service for underserved families in the rural South.


Julie Hartle has been a trainer and consultant at Nan McKay and Associates since 2008. She has in-depth knowledge of HUD regulations, particularly related to the HCV and public housing programs. Julie has trained hundreds of housing authority staff, including onsite at nearly 75 agencies, ranging in size from small operations to the New York City Housing Authority. Prior to joining NMA, she worked as an international bilingual trainer (English/Chinese) for several technology companies. She is experienced in curriculum development and documentation, including online technology guides.


Renee McTyeire is an accomplished, motivated, and goal-oriented trainer and consultant with a proven track record of managing, training, and consulting, gained through more than two decades of progressive leadership experience in the multifamily housing industry. She left property management in 2004 to work for a performance-based contract administrator (PBCA) for four states, where she conducted management and occupancy reviews (MORs) and processed special claims. In 2007, she took a senior trainer position with the same PBCA, training multifamily housing owners and agents in compliance with the program’s HUD Handbook 4350.3, REV-1, Change 4, and on proper submission of special claims. Since joining NMA in 2016, she has been the multifamily housing subject matter expert, training owners, agents, and PHAs in multifamily housing compliance, the Rental Assistance Demonstration (RAD) project-based rental assistance (PBRA) program, and customer service skills in affordable housing. She also provides consulting services nationwide, and recently took the lead role in developing NMA’s Model Tenant Selection Plan, Model EIV Policies and Procedures, and the new Multifamily Housing Rent Calculation seminar.


With four decades of hands-on affordable housing experience, NMA trainer and consultant Terry Provance has worked with housing authorities in public housing, Section 8 certificates and vouchers, and the housing choice voucher program. He began his career in child welfare as a social worker and was president of an Ohio homeless coalition. He subsequently transitioned into the housing industry, where his voucher program won a national HUD award in 1993 for sustained housing achievement. Terry joined NMA in 1999, where he has been an invaluable contributor to the development of seminars, software, and other technical materials. He is one of the primary designers of NMA’s PHAS/Occupancy Clinic. Terry also spearheaded the development of NMA’s Public Housing Occupancy Tracking Tool and the EID worksheets provided in NMA rent calculation classes. In addition to public housing seminars, he trains NMA’s Fair Housing and Reasonable Accommodation seminar and a number of HCV classes and provides consulting in both HCV and public housing.


Teri Robertson has worked for decades with NMA in various managerial positions and as a senior trainer conducting seminars nationally on housing choice voucher and public housing regulations. Not only is she a significant contributor to the development of technical manuals and materials relating to federally subsidized housing, she has also authored countless new publications, seminars, and products for NMA. Teri is nationally recognized as a leading expert in the housing choice voucher and public housing programs.


With more than three decades of experience in welfare and public housing, Annie Stevenson shares her expertise in many ways at NMA, serving as a trainer to thousands of housing authority staff every year; as a technical researcher who analyzes and deciphers new HUD regulations; and as a technical writer, contributing to NMA Master Books, seminars, and model policies. Annie is also the editor of NMA's daily PIH Alert.


NMA trainer and consultant Heather Wiedenfeld leverages nearly two decades of low-income housing expertise as a subject matter expert in HUD’s multifamily programs, including project-based rental assistance (PBRA), the Rental Assistance Demonstration (RAD), low-income housing tax credits (LIHTC), and the Enterprise Income Verification (EIV) system. Throughout her career, she has overseen and monitored properties with a spectrum of funding such as project-based Section 8, LIHTC, HOME, and the USDA Rural Development (RD) program and directed the acquisition and rehabilitation of these properties as well as the certification and relocation of residents.

As compliance manager and quality assurance auditor at the Idaho Housing and Finance Association, Heather was part of the team that successfully bid for five states during the two rebids of the performance-based contract administration (PBCA) packages. She oversaw the ongoing state compliance programs as the state allocation agency for the LIHTC program, the TCA and PBCA for the project-based Section 8 program, and the participating jurisdiction (PJ) for the HOME program. Heather was also the designated trainer for the state of Idaho and created and executed over twenty different training programs during that time. She currently trains several NMA classes, including Fundamentals of Low-Income Housing Tax Credit Management, Multifamily Housing Specialist (MHS), and RAD Project-Based Rental Assistance (PBRA) Overview.


Rhonda Brown is an attorney who has served as a hearing officer for over a decade. In addition to handling both HCV and public housing hearings for PHAs in western Washington State, she is also a full-time administrative review judge for a state agency, where she has been hearing appeals and writing decisions for more than two decades. She has been with NMA since 2011, where she currently teaches NMA's Hearing Officer Workshop and provides contract hearing officer services.


Gene Capoccia has been a national trainer and consultant for NMA since 1996. Gene has more than four decades of experience as a housing professional, 29 years of which he served as an executive director. He currently serves as the executive director of the Leominster Housing Authority, where he has instituted a number of innovative and entrepreneurial initiatives, including regionalization of several housing agencies under the umbrella of the larger authority and the formation of a nonprofit housing corporation as the means to develop new affordable housing in the community. He has also developed close to 1,000 units of affordable housing, overseen millions of dollars in public housing modernization, turned around a large financially troubled PHA, established a new public housing agency, and served as a real estate acquisitions specialist for a private sector real estate development company. Gene is a certified PHM and provides training for housing quality standards and procurement.


Sharon Cossey started her career in the affordable housing industry in 1970. After graduating from the University of California at Berkeley, Sharon researched and designed special social services programs and later worked to integrate best practice methods into the public sector housing industry. Throughout the past four decades, she has held director level positions with private sector consulting firms and public housing authorities. Her impressive record includes tenures at the Chicago Housing Authority, the John Stewart Company, Oakland Housing Authority, and the Berkeley Housing Authority. In each one of these organizations, Sharon provided solutions that made a difference in the lives of people living in assisted housing. Her approaches weigh the impacts on the general community, budgetary constraints, and long-term growth.


As a longtime NMA trainer, Gail Gillispie brings extensive knowledge of federally subsidized housing programs and decades of experience in property management and development, as well as a keen aptitude for analysis, informed perspective on housing issues, vivacious personality, and superb communication and presentation skills. Gail trains nationally in both the public housing and housing choice voucher programs. Prior to joining Nan McKay and Associates, she was program coordinator at Knoxville's Community Development Corporation, where she managed the development, administration, operation, and execution of the housing choice voucher and moderate rehabilitation programs.


With extensive experience in both public housing and the HCV program, Marianne Krager started her career in affordable housing in 1991 as an office assistant and worked her way to an operations director. She joined the NMA team in 2016.


Jay Ortenzo has been a trainer and consultant with Nan McKay and Associates for more than three decades. He develops technical training manuals and materials relating to federally subsidized programs on housing inspection, maintenance, and modernization.


Janice Stewart joined NMA in 2014 as a trainer for the Rental Assistance Demonstration (RAD) and project-based voucher (PBV) programs. Regarded as one of the affordable housing industry’s most accomplished operations executives, Janice has more than four decades of experience and is highly sought after for her exceptional knowledge of administration and operation of all aspects of the housing choice voucher (HCV) program and her charismatic leadership and training style. Janice possesses a keen ability to assess an operation and identify areas needing improvement, then develop and implement the necesssary processes to turn around agencies.


Soozie Tucker has over ten years of experience in the housing arena. She started her career in Section 8 and then branched into other areas of affordable housing, including public housing, LIHTC, FSS, fraud, quality control, and compliance. Soozie is also experienced in writing policies, best practices, ACOPs, and administrative plans. She has been a trainer with Nan McKay and Associates since 2015.


With more than four decades of experience in the affordable housing industry, Carrol Vaughan specializes high-quality consulting, training, and products that help housing agencies better serve their communities. Prior to joining NMA, Carrol served as the executive vice president and chief operating officer for the San Diego Housing Commission, where she was responsible for all housing programs, real estate development, workforce and economic development initiatives, housing finance, and homeownership programs, along with operation functions, organizational development and training, and information technology. Some of her accomplishments at SDHC include leading its public housing disposition efforts, implementing the restructure of the organization to better focus on growing its portfolio using private sector financing and development techniques, and developing online measurement tools to tie employee performance to compensation levels. She has also served in leadership roles with housing agencies in North Carolina and Kentucky.


For more than three decades, Patti Zatarian-Menard has designed, implemented, and evaluated social programs dedicated to helping people out of poverty. She is a founding member of the Institute of Collaborative Management and has forged cutting-edge collaborations with housing authorities, community colleges, social service organizations, and the Departments of Health, Human Services, Education and Labor, as well as corporations and foundations. Patti has been a self-sufficiency and public housing management trainer and consultant with Nan McKay and Associates since 1992. She founded the San Diego Housing Commission’s family self-sufficiency program, one the most successful in the nation.
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