1-800-783-3100

HCV Customer Service

PURPOSE

This seminar presents ideas and strategies to improve customer service delivery of individual staff, management, and the organization as a whole, including:

  • Understanding the importance of customer service in the public service context
  • Understanding that participants and applicants are the PHA’s customers
  • Speaking, listening, and asking questions effectively
  • Dealing with upset customers
  • Interviewing persons with disabilities
  • Creating a customer service environment

LEARNING OUTCOMES

Upon completion of HCV Customer Service, you should be able to:

  • Improve the quality of customer service at the points of contact in the housing choice voucher and public housing programs
  • Identify agency and community barriers to customer service and develop strategies to remove them
  • Assess the PHA’s service delivery, identify its strengths and vulnerabilities, and develop an action plan accordingly
  • Identify the necessary components to develop a customer service policy
  • Apply ideas and tools to improve the quality of service delivery and job satisfaction
  • Improve community relationships to further advance the PHA’s housing goals in the context of the PHA plan

SEMINAR #101-066

AGENDA: View the agenda

METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A

LENGTH: Two days

AUDIENCE: Occupancy staff, their supervisors and directors, and all employees who interact with applicants and participants as part of their regular job duties

PROGRAM LEVEL: Basic

PREREQUISITES: None

ADVANCED PREPARATION: None

EXAM: No exam

REGISTER: Fill out the PDF registration form and fax to 619.258.5791. Or select the seminar you'd like to attend from the list of locations and dates below to order online.

Contact Us

1810 Gillespie Way, Suite 202 
El Cajon, CA 92020
Phone: 800-783-3100
Fax: 619-258-5791
Email: sales@nanmckay.com



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