Hearing Officer Workshop


This two-day training is essential for hearing officers, members of hearing panels, managers who represent the PHA in hearings, and policy analysts. The training is packed with information, covering all aspects of public housing and Housing Choice Voucher hearings. After getting grounded in the regulations, participants will then examine the PHA policies and grievance procedures that determine how regulations are implemented at the PHA. The seminar will walk participants through coordinating and conducting orderly and fact-based hearings. Commonly heard issues, working with advocacy groups, the 504 coordinator and reasonable accommodation issues will be addressed. This training comes with hands-on practice, where in small groups and individually, participants will read cases and make decisions, citing appropriate regulations and PHA policies. The seminar comes complete with an optional certification examination. Updated for HOTMA!


Upon completion of the Hearing Officer Workshop, you should have developed and mastered the skills needed to conduct hearings and write decisions with hands-on case studies and best-practice strategies.

Day One

  • Apply critical thinking skills to the facts of the case in order to integrate HUD regulations and guidance into the PHA's policies and procedures to make reasoned decisions
  • Recognize the elements of cohesive and comprehensive hearing and grievance procedures
  • Identify how and when to work with the PHA's 504 coordinator, Legal Aid, and advocacy groups
  • Conduct orderly appeals and hearings

Day Two

  • Practice making and writing hearing decisions, with appropriate citations, first in a group and then individually
  • Recognize housing choice voucher regulations for informal reviews for applicants and informal hearings for participants
  • Identify public housing regulations for informal hearing for applicants and grievance hearing for tenants

SEMINAR #101-065

AGENDA: View the agenda

Hearing Officer Workbook, NMA bags, pencil, and pen

A group-live seminar featuring PowerPoint, case studies, group discussion, class materials (workbook, course book or master book), brainstorming, and Q & A. Basic program level. Prerequisites: None. Advanced Preparation: None

Two days

Hearing officers, members of hearing panels, managers who represent the PHA in hearings and policy analysts

The certification exam is available for $150. Select the exam during checkout or click here to view a list of certification exams available.

CPE units = 13. CEU units w/ exam = 1.1. No prerequisites or advanced preparation required for this course.

Fill out the PDF registration form and fax to 619.258.5791. Or select the seminar you'd like to attend from the list of locations and dates below to order online.

Contact Us

1810 Gillespie Way, Suite 202 
El Cajon, CA 92020
Phone: 800-783-3100
Fax: 619-258-5791
Email: sales@nanmckay.com

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