Effective Interviewing For Program Integrity

PURPOSE

Successful error reduction strategies and fraud prevention begin with interviewing. This training provides the know-how to produce skilled, well-trained interviewing staff, utilize effective tools for communication and data collection, and bring into being a standardized staff interviewing methodology. Throughout the training, you will examine hands-on case studies that illustrate topics such as conducting eligibility interviews, resolving discrepancies, questions to prevent fraud, ideas for data collection, and verification forms. The training allows attendees to identify key policy issues to reduce errors and prevent fraud.


LEARNING OUTCOMES

Upon completion of the Effective Interviewing for Program Integrity Training, using HUD regulations and guidance, you should be able to:

  • Identify the skills needed for interviewing effectively
  • Learn a planned approach to interviewing
  • Improve your listening skills
  • Improve your questioning techniques:
    • What makes one question better than another?
    • What questions should you avoid?
    • How do you bridge questions to gather maximum information
  • Deal more effectively with "zero-income" families
    • Recognize the difference between a participant's "failure to report" and "fraud"
    • Utilize interview tools and forms for program integrity
    • Identify policy issues to improve program integrity


SEMINAR: #101-058

AGENDA: View the agenda

MATERIALS: 
Effective Interviewing for Program Integrity workbook; handouts, including a laminated “Income” sign, “Assets” sign and “My Job/Your Job” sign, NMA pen, pencil, and bag

METHOD: 
A group-live seminar featuring PowerPoint, case studies, group discussion, seminar materials (workbook, course book or master book), brainstorming, and Q & A Basic program level. Prerequisites: None. Advanced Preparation: None

LENGTH: 
Two days

AUDIENCE: 
Occupancy staff, Supervisors and Directors of HCV and Public Housing programs, quality control staff, and anyone conducting tenant interviews

EXAM: 
No exam available for this seminar

CREDITS: 
CPE units = 18. CEU units w/ exam = 1.4.

REGISTER:
Fill out the PDF registration form and fax to 619.258.5791. Or select the seminar you'd like to attend from the list of locations and dates below to order online.

Contact Us

1810 Gillespie Way, Suite 202 
El Cajon, CA 92020
Phone: 800-783-3100
Fax: 619-258-5791
Email: sales@nanmckay.com



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