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Operational Support

Your agency requires qualified staff. NMA can help. 

We provide a comprehensive range of consulting services, including temporary and long-term operational support, to housing authorities across the country. 

A few of our satisfied clients include San Diego Housing Commission, Miami-Dade County Housing  Authority, Chicago Housing Authority, Lake County Housing Authority, and Housing Authority of Cook County.

With hands-on PHA experience, technical proficiency, and outstanding customer service, our trained and certified team members will fulfill all departmental needs, including:

  • case management
  • intake
  • verification
  • briefings
  • recertification
  • rent calculation
  • quality control

We also provide executive support all the way to the top, including interim ED, S8 directors, and financial officers.

Thoroughly trained to deliver work to the highest quality standards, NMA’s in-house subject matter experts stay current on federal HUD regulations and ensure our operational methods, professional services, performance tools, and training materials are relevant to the changing demands in the industry. We balance regulatory know-how with operational best practices, based on real experience, to guarantee our clients receive the skills and knowledge necessary for high performance.

We don't just study, train, and consult on organizational effectiveness — we have incorporated industry-leading quality management techniques into our own organization. Our staff, from the front line to executive level, are renowned throughout the industry for technical expertise and exceptional professionalism.

To stay updated on the latest NMA news and recommendations regarding operational support, follow the #operational-support tag on our blog.
For further background, keep reading:

Operational support: ensuring effective delivery of services

Outsourcing administrative responsibilities for your PBV program

Outsourcing: the foundation of success

NMA can provide operational support for your agency. Contact us today!
1-800-783-3100 or email