Supervision and Management
PURPOSE: This three-day interactive training gives learners a detailed understanding of the role of the supervisor, the skills necessary to achieve the PHA's goals, and the principles and functions that enable the supervisor to effectively lead a team and manage a program.
This training covers all the essential functions of supervision, including staffing, managing employee performance problems, delegation, and team management. Highlights include exercises that build skills and enable learners to self-assess styles, strengths, and goals. Each learner will design their personal supervisory plan to ensure their continued success. The training also offers a certification examination.
LEARNING OBJECTIVES: Upon completion of the Supervision and Management, using HUD regulations and guidance, you should be able to:
- Identify your roles and functions as a supervisor in a PHA
- Understand the knowledge, skills, and competencies needed for successful supervision
- Integrate the PHA's vision, mission, and goals in effective supervision
- Identify the criteria for effective job descriptions, performance standards, and training
- Apply principles and steps in effective time management, motivation, delegation, decision-making
- Understand effective response to employee performance problems, conflict, and crisis situations
- Apply laws, regulations, and policy to avoid discriminatory actions and minimize liability
- Identify the elements of a quality control system in supervision
In addition, you will be able to recognize effective techniques to:
- Communicate to both the team and individuals verbally, in writing, and in meetings
- Manage diversity and avoid discrimination
- Coach employees
- Assess performance problems to identify appropriate action
- Conduct performance evaluations
| SEMINAR #: |
101-060 |
| AGENDA: |
View the agenda |
| MATERIALS: |
Supervision and Management Workbook, NMA pen, pencil, and bag |
| METHOD: |
A group-live seminar featuring PowerPoint, case studies, group discussion, class materials (workbook, course book or master book), brainstorming, and Q & A. |
| LENGTH: |
Three days |
| AUDIENCE: |
Frontline supervisors, middle managers, and executive managers; learners new to supervising staff and seasoned managers seeking to improve target skills; managers seeking to establish a quality supervisory management environment at the PHA to achieve business objectives. |
| EXAM: |
The certification exam is available for $150. Select the exam during checkout or click here to view a list of certification exams available. |
| CREDITS: |
CPE units w/ exam= 14 CEU units w/ exam= 1.2
No prerequisites or advanced preparation required for this course |
| REGISTER: |
Fill out the PDF registration form and fax to 619.258.5791. Or select the seminar you'd like to attend from the list of locations and dates below. |