Teri Robertson
Senior Consultant
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NMA senior consultant Teri Robertson is nationally recognized as a leading expert in HCV/Section 8 and public housing. She has written for the NMA blog about HCV administrative fees, how to maximize your agency’s performance rating, and working with sequestration in the HCV program. |
Bill Caltabiano
Senior Consultant
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Considered one of the premier housing trainers in the United States, Bill Caltabiano trains thousands of housing professionals, including HUD staff, every year. He has been a senior technical writer, consultant, and trainer with Nan McKay and Associates for over 20 years.
Bill recently spearheaded the creation of NMA's comprehensive guide to high-level customer service, the Customer Service for PHAs Handbook. He has also written about customer service for the NMA blog.
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Cara Gillette
Senior Consultant
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NMA senior trainer and consultant Cara Gillette trains, consults, and provides technical assistance nationwide in fair housing, public housing, hearings, supervision and management, and governing boards. She trains PHAS and SEMAP at Rutgers University, facilitates board retreats, and is a senior curriculum developer and policy writer. Prior to joining NMA, Cara served at the San Diego Housing Commission, administering its public housing and Section 8 waiting lists, serving as hearing officer, managing public housing, and overseeing resident economic development programs. She has recently written for the NMA blog about blended occupancy projects and sequestration in the public housing program. |
Alison Bell
Consultant
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NMA consultant Alison Bell played a leading role as part of a management transition team in the successful start-up of the outsourced administration of a large MTW HCV program. She continues to assist PHAs with their IT procurement projects and provides ongoing technical support to MTW agencies. You can read her series of posts about the history, present, and future of MTW on the NMA blog. |
Andrew Denicola
Consultant |
As an NMA consultant, Andrew Denicola has assisted large HCV programs with the development and implementation of comprehensive quality control protocols, as well as the ongoing development of streamlined policy and procedure for multiple PHAs. You can read his insights on operational support and effective delivery of services on the NMA blog.
In his current role as strategic sales and business development manager, Andrew provides a knowledgeable liaison to the affordable housing industry. |
Nathan Paufve
Consultant |
Nathan Paufve has been working in the affordable housing industry since 2004. He has extensive operational experience in the HCV program, in particular with the Chicago Housing Authority. Since January 2011 he has overseen a team of seven housing specialists who have a caseload of 1,500 participants in the FSS program, 300 in homeownership, and 750 Moving-to-Work participants. He is regularly involved in working alongside Nan McKay & Associates executive management, focusing on creating efficiencies in the HCV program and offering high-quality customer service. Prior to joining NMA, Nathan worked in many capacities at the Chicago Housing Authority, including new admissions where he was responsible for voucher utilization. He also served as an Internal Auditor for PBCA operations in multiple states nationwide. Nathan’s experience has also included developing OIG responses, overseeing a document management team, and strategic planning related to Mod-Rehab, Project-Based and HCV programs in Chicago. Nathan also has worked with nonprofit organizations and provided policy research on affordable housing programs. Nathan received his BA, Sociology: Urban Studies and Policy from North Central College (Naperville, IL), and his Master’s in Public Policy from the University of Chicago, Irving B. Harris Graduate School of Public Policy Studies.
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Patti Zatarian-Menard
Senior Associate Consultant
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In her capacity with the San Diego Housing Commission, NMA senior associate consultant Patti Zatarain-Menard designed, developed, and implemented one of the nation’s largest and most successful family self-sufficiency programs. For the past two decades, she has worked with Nan McKay and Associates conducting training seminars nationally and undertaking consulting assignments on federally subsidized housing. You can read her five tips for maintaining a successful FSS program on the NMA blog. |
Sammie Szabo
Senior Associate Consultant |
Sammie Szabo joined NMA in January 2009 after retiring from a 36-year career in the public housing industry. She served as the executive director of a medium sized PHA administering public housing, capital funds, FSS, resident initiatives as well as a certificate and housing voucher programs. Sammie also served as the housing authority's elected PHAS hearing representative for the HUD LA Field Office, as well as the board of directors of several affordable housing organizations. |