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Management Team

Nan McKay

As the president and CAO of Nan McKay and Associates, Nan McKay leads a corporation that has specialized in providing organizational development, consulting, and training to both public and private federally subsidized housing sectors. In this role, Nan McKay oversees and has ultimate responsibility for the operations of the company.

Since 1980, housing professionals have recognized Nan McKay and Associates as the source for training and consulting for both the housing choice voucher and public housing programs. Her expertise lies in the improvement of efficiency and quality of individual performance to in turn improve the performance of the housing authority as a whole. Nan McKay’s extensive experience and hands-on work with PHAs and HUD gives her extensive insight into the challenges and issues relating to subsidized housing programs. She is the executive project manager on two large consulting projects and serves as a coach to PHA directors in consulting projects. As a former executive director of an award-winning PHA, Nan McKay knows agency challenges and knows how to streamline and improve PHA performance.

Mrs. McKay holds a B.A, Business Administration from Metropolitan State University. Also, she participated in the Executive Leadership and Management Program, Federal Executive Institute Charlottesville, VA. Mrs. McKay has published 22 books, primarily on the subsidized housing industry, written numerous course books, and publishes articles in American Association of Planning and Journal of Housing magazines, in addition to a variety of newsletters.  

While serving as executive director of a Minnesota housing authority, Nan McKay started one of the nation’s first Section 8 programs. She has devoted the past two years to redesigning NMA’s HCV Executive Management course and rewriting the HCV Executive Management Master Book. She has recently written for the NMA blog on the topic of executive management and high performance in the HCV program, and is currently writing a series of posts about her experiences in the affordable housing industry over the past 50 years
John McKay

Mr. John McKay has been with Nan McKay and Associates since 1998, and has been the Chief Executive Officer since 2005. Mr. McKay has worked in training, consulting, e-learning, technology, and management since 1996. Prior to being appointed as CEO, Mr. McKay served as the Vice President of Operations, where he created and grew both the Consulting arm and Technology Services departments. This initiative brought the first fully functional Performance Management System and Assisted Housing e-Learning Content Library to the housing market.

Mr. McKay holds a Bachelor of Arts in History with a minor in Business Administration, a Master of Arts in Information Systems Management, and Masters of Business Administration from San Diego State University. He is a Malcolm Baldrige Performance Excellence Senior Examiner (under NIST) and has assessed, analyzed, and provided feedback to some of the nation's most well-run private and public organizations. In addition, Mr. McKay is also a member of the following organizations:
  • Council for Excellence: Council Member / Examiner
  • Microsoft Certified Application Developer(MCAD) C#
  • Microsoft Certified Business Solutions Professional IEEE Computer Society
  • Institute of Managerial Accountants
  • Performance Management Institute
  • American Society for Training and Development
  • National Contract Management Association
Ray Adair
VP of Finance

Mr. Raymond Adair, MBA, CGFM, is the Vice President of Finance and a Senior Associate for NMA. He has been with the company for 20 years. Mr. Adair is considered one of the public housing industry's leading experts in the areas of financial management and accounting for HUD's Public Housing and Housing Choice Voucher Programs.

Over the years, Mr. Adair has trained hundreds of housing authority staff, executives, and commissioners on the proper application of HUD's fiscal requirements for the Housing Choice Voucher and Public Housing programs, as well as the proper application of governmental GAAP. He has also provided technical assistance, conducted fiscal reviews, and accounting and policy reviews for various housing authorities across the country. In addition he has extension knowledge of HUD fiscal requirements for various grant programs, HUD's online systems (VMS, and FASS-PHA), the use of fee-for-service, and the preparation of indirect cost allocation plans.

Mr. Adair assisted HUD in the development of accounting and financial reporting requirements for asset management under the new Operating Fund Rule and trained the HUD Headquarters and Financial Management staff on HCV financial management and reporting. Mr. Adair served on the working group committee that provided HUD with technical assistance in regulation development, and he helped author HUD's handbook supplement "Changes in Financial Management and Reporting Requirements for Public Housing Agencies under the New Operating Fund Rule." Mr. Adair currently serves on HUD Expert and Industry Technical Review Group for the Housing Choice Voucher Administrative Program Fee Study. 
Dorian Jenkins
VP of Program Management

Mr. Dorian Jenkins is a dynamic and energetic leader with over eighteen years of low income housing experience. As the VP of Program Management for NMA, he currently leads NMA’s Chicago team, which administers 17,000 contracts on behalf of the Chicago Housing Authority (CHA).  His team has successfully maximized unit and budget utilization for the CHA’s HCV, Mod Rehab, and PBV programs, while incorporating a customer-focused culture within the CHA.

Mr. Jenkins formerly served as the chief executive of a large public housing authority (PHA) with over 22,000 housing choice vouchers and over 2,900 public and affordable housing units, directing a staff of 350 and overseeing a budget of $326M. During his tenure, the PHA closed three HUD corrective action plans, eliminated over 7000 backlogged annual reexaminations, closed all OIG audit findings and earned the highest SEMAP scores in agency history, moving out of troubled status.

With a solid record of building client and owner relations, Mr. Jenkins has extensive experience working in an urban, political environment. His achievements include an Assisted Living Project that received a national award for improving elderly life skills, reducing crime via a community policing program, improving the employment literacy of public housing residents, and encouraging and assisting employees to advance in their careers to positions of higher responsibility. He has also worked with over ten non-profits to address various housing issues such as homelessness.  
Carrol Vaughan, VP Professional Services

Carrol comes to us with over 30 years of experience in the affordable housing industry. As our Vice President, Professional Services, she will ensure that we continue to offer high-quality consulting, training, and products that help housing agencies better serve their communities.

Prior to joining NMA, Carrol served as the Executive Vice President & Chief Operating Officer with the San Diego Housing Commission. At the Housing Commission she was responsible for all housing programs, real estate development, workforce and economic development initiatives, housing finance, and homeownership programs, along with operation functions, organizational development & training, and information technology. Some of her accomplishments at SDHC include: leading its public housing disposition efforts; implementing the restructure of the organization to better focus on growing its portfolio using private sector financing and development techniques; and developing online measurement tools to tie employee performance to compensation levels. Carrol was formerly with NMA from 1996 to 1999, and before that served in leadership roles with housing agencies in North Carolina and Kentucky. She has a BA in Psychology from SUNYAB and is a candidate for a Master's Degree in Public Administration.
Sheryl Putnam
Professional Development Manager

With over 23 years of experience in the assisted housing industry, Sheryl Putnam provides training and consulting for agencies across the country. Prior to joining Nan McKay & Associates in 2011, Sheryl managed the compliance department for a state housing finance agency, providing compliance oversight activities for the LIHTC, PBRA, and HOME programs. She has also managed the Section 8 Housing Choice Voucher, FSS, and Public Housing programs.

In addition to training and consulting, Sheryl was part of the team that developed NMA’s Blended Occupancy Management class.

Jay Ortenzo
Property Services Manager

Mr. Jay Ortenzo has been a technical trainer and consultant with Nan McKay and Associates for 20 years. He has 34 years of housing experience in both public and private sectors. He develops technical training manuals and materials relating to federally subsidized programs on housing inspection, maintenance, and modernization.

Mr. Ortenzo directs and maintains NMA’s knowledge base library. This includes research and development in building code enforcement, energy conservation as related to building codes, new construction inspection and housing rehabilitation.  
Sarah Quinn
Operations Manager

Sarah Quinn has been with Nan McKay and Associates since 2004. As Operations Manager, she oversees all internal operational functions, including marketing, event coordination, and desktop publishing. She is also responsible for several client management projects and works closely with the team at Nan McKay & Associates Inspections. In addition, Ms. Quinn actively participates in all management-level strategy and planning meetings, carrying long-term strategies down to the department level by implementing the use of department scorecards and individual action plans. 

Ms. Quinn has participated as an Examiner for the California Council for Excellence, the California State program for the National Malcolm Baldrige Award program. She holds a B.A. from the University of California, San Diego.  
Andrew Denicola
Sales & Business Development Manager

Andrew Denicola has ten years of broad experience, including efficiency consulting, document and records management, and quality control / program integrity. Since joining NMA, his work has included extensive file reviews, Admin and ACOP consulting, setting up and helping run QC departments, evaluating policies and procedures, assessing departments and agencies, and developing recommendation plans. Currently, he leads the NMA sales team. His background includes experience in Public Housing, HCV, and the Disaster Recovery Program (DHAP). 

Prior to working for NMA, Andrew worked with a large Records Management firm in Atlanta where he managed the design of integrated computer systems for the businesses. His responsibilities included overseeing sales, the management and maintenance of employees, developing budgets, overseeing financial reconciliations, advising on HIPAA regulations, and managing internal records management policies and procedures.

Chad Coalier
Chief Information Architect

Chad Coalier has been with Nan McKay and Associates since 2005. He manages technology and creative operations for Nan McKay and Associates. Mr. Coalier has worked on a wide variety of software engineering and architecture, technology consulting, strategy, and organizational development initiatives for over 15 years. He previously ran his own consulting practice that serviced various Fortune 1000 clients and has worked in the training, education, financial services, and management consulting industries.  
Michael Petragallo
Project Manager

As project manager of NMA Inspections (NMAI), Michael Petragallo leverages over 20 years of experience providing HQS inspection services and has successfully completed more than 1.5 million HQS, UPCS, and rehabilitation inspections. Mr. Petragallo has worked with dozens of agencies across the country, and has been certified as a HQS inspector/trainer, UPCS inspector/trainer, in addition to being HUD REAC Certified.

He recently wrote a very popular post on the NMA blog about the 
deregulation of HQS inspections and what that means for affordable housing.  

Deb Ward
Project Manager

As project manager and property inspector for NMA Inspections (NMAI), Deb Ward is responsible for ensuring regulation compliance in regards to HUD and Section 8 Housing guidelines. Specializing in HQS, UPCS, and Pre-REAC Inspections, Ms. Ward has over 10 years of experience in the industry and is a recognized certified HQS inspector and certified UPCS inspector. In addition her responsibility of ensuring compliance, Ms. Ward also provides administrative support for NMA Inspections.