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HCV Executive Management

PURPOSE:  Designed for commissioners, executive directors, HCV managers, and HCV supervisory staff, this completely redesigned course is the only one available that incorporates the nation’s premier customer-focused federal change agent, the Baldrige Program. Baldrige developed the framework for performance excellence and manages the Malcolm Baldrige National Quality Award Program. NMA has developed this course incorporating the Baldrige approach into practical Housing Choice Voucher Program implementation. This class has been updated for VAWA 2013, the HERA final rule, and the 2014 appropriations implementation notice.

In this era of budget cuts, executive management training is an important investment in your leaders - those people who execute the organizational strategies. Unfortunately, training for this group of individuals is often overlooked because business executives are busy trying to balance numerous priorities. However, organizations simply cannot afford to put the training of their executives on the back burner. Well-trained executives enhance productivity, produce solid alignment between HCV functions, retain talented employees, and increase morale in the organization. The benefits of executive management training are measurable, and touch every aspect of the organization, including the bottom line.

The HCV Executive Management course examines the knowledge, skills, and abilities that leaders need to spark motivation, accomplish objectives, and demonstrate effective leadership. Participants gain a sense of confidence and a practical working knowledge that creates the alignment needed to achieve extraordinary results.

This course will enable executive staff to become more productive by enforcing the skills needed to delegate tasks, make assertive decisions, and communicate clear expectations. Attendees will return to their agencies with spreadsheet tools that can be adapted immediately. Because NMA expertise in the subsidized housing industry spans almost 50 years, our executive management sessions are tailored to the unique culture, vision, mission and goals of housing authorities.

Bring commissioners, the executive director, the HCV manager, and HCV supervisors to learn together so that new principles can be incorporated into the entire agency’s operation of the HCV program. Don’t miss this opportunity for positive change! Nan McKay, president of Nan McKay and Associates, will be leading many of these classes for a limited time, so don't delay - register now!

NOTE: An important aspect of this class is the completion of an online DiSC Profile. The DiSC profile identifies your workplace behavioral style, and will be used extensively in learning activities throughout the training. You will receive an email after your registration is received with a link to and instructions for completing your profile prior to the start of training.

LEARNING OUTCOMES: Upon completion of HCV Executive Management, you should have the skills needed to accomplish agency objectives, spark staff motivation, and demonstrate effective leadership.

Day One
  • Recognize the general structure of a PHA and the legal and regulatory framework in which it exists
  • Explain mission, vision, and culture, and the organizational chart, and how they relate to your everyday work and decisions
  • Design a strategy map for your HCV program

Day Two

  • Write and implement goals for the HCV department
  • Discuss the implementation of a leadership system with your director or the board
  • Select the most effective staffing model and caseload for your agency
Day Three
  • Implement the set-up and tracking of funding and fees
  • Design, manage and improve work systems and work processes to deliver customer value and achieve organizational success
  • Write policy and procedures

Day Four

  • Create and implement a quality control program
  • Tie performance measurement to performance standards
  • Develop a problem response strategy and an implementation plan
Day Five
  • Implement the benefits of a flexible leadership style
  • Match your leadership style to the developmental level of the employee
  • Improve employee performance by utilizing the right amount of direction and support provided to employees

Here's what participants that attended the first offering of this course had to say:

“I learned more during those five days of HCV Executive Management training than anyone could ever hope to teach me.” 

“You really helped open my eyes to the person I am and the person I want to become.”

“As a commissioner, I would like to say that the HCV Executive Management class exceeded my expectations.  The material covered in this class brought clarity, purpose, and focus to the management role of an HCV executive.  I highly recommend this class to all PHAs seeking to become more productive in management and administrative operations!”

“I need to tell you the class was fantastic, I will use what I learned for years to come.”

"I wanted to thank you for the exceptional learning experience last December in Las Vegas. The knowledge I gained is used on a daily basis and has made me for more confident and effective in my position."

“The seminar was excellent!”  “Thanks for all you do to help make us successful, you are the best!”

SEMINAR #: 101-025 
AGENDA: View the agenda
MATERIALS: HCV Executive Management Master Book, HCV Executive Manager Workbook, CD containing practical resources with spreadsheets and tools, NMA pen, pencil, calculator, and bag
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, class materials (workbook, course book or master book), brainstorming, and Q & A. This training requires pre-work.
Intermediate program level. Prerequisites: Basic knowledge of housing programs and management principles. Advanced Preparation: Completion of DiSC profile.
LENGTH: Five days
AUDIENCE: Executive directors, Section 8/HCV directors, Section 8/HCV supervisors, and analysts
EXAM: Registration includes certification exam, you must select either an in-class or online certification exam when ordering online
CREDITS: CPE units w/ exam = 34 CEU units w/ exam = 2.9
Prerequisites: Knowledge of housing programs and of basic management principles.
REGISTER: Fill out the PDF registration form and fax to 619.258.5791. Or select the seminar you'd like to attend from the list of locations and dates below.

HCV Executive Management - August 17-21 - Louisville, KY More Information
HCV Executive Management - August 31-September 4 - Portland, OR More Information