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Supervision and Management
  (New and Improved!)


We conducted a number of focus groups, asking our customers what was most important to them in a supervision workshop. Supervisors told us that they wanted a workshop that focused on building skills and abilities. So we’ve revised the NMA Supervision & Management seminar to highlight exercises, learning activities, and group work that build skills and enable learners to self-assess styles, strengths, and goals.

This training covers all the essential functions of supervision, including staffing, managing employee performance problems, delegation, setting and managing to expectations, quality control, and team management. The training delves into the challenging aspects of supervision such as managing difficult employees, giving feedback, working well with one’s boss, and collaboration. Each learner will develop his or her personal plan to design for continued success. The seminar offers an optional certification examination.

LEARNING OBJECTIVES: Upon completion of the Supervision and Management Training, using HUD regulations and guidance, you should be able to:
  • Identify your roles and functions as a supervisor in a PHA
  • Understand the knowledge, skills, and competencies needed for successful supervision
  • Integrate the PHA's vision, mission, and goals in effective supervision
  • Identify the criteria for effective job descriptions, performance standards, and training
  • Apply principles and steps in effective time management, motivation, delegation, decision-making
  • Understand effective response to employee performance problems, conflict, and crisis situations
  • Apply laws, regulations, and policy to avoid discriminatory actions and minimize liability
  • Identify the elements of a quality control system in supervision
In addition, you will be able to recognize effective techniques to:
  • Communicate to both the team and individuals verbally, in writing, and in meetings
  • Manage diversity and avoid discrimination
  • Coach employees
  • Assess performance problems to identify appropriate action
  • Conduct performance evaluations

    SEMINAR #: 101-060
    AGENDA: View the agenda 
    MATERIALS: Supervision and Management Workbook, NMA pen, pencil, and bag
    METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, class materials (workbook, course book or master book), brainstorming, and Q & A.
    Basic program level. Prerequisites: None. Advanced Preparation: None
    LENGTH: Three days
    AUDIENCE: Frontline supervisors, middle managers, and executive managers; learners new to supervising staff and seasoned managers seeking to improve target skills; managers seeking to establish a quality supervisory management environment at the PHA to achieve business objectives.
    EXAM: The certification exam is available for $150. Select the exam during checkout or click here to view a list of certification exams available.
    CREDITS: CPE units w/ exam= 14 CEU units w/ exam= 1.2
    No prerequisites or advanced preparation required for this course
    REGISTER: Fill out the PDF registration form and fax to 619.258.5791. Or select the seminar you'd like to attend from the list of locations and dates below.


    PRODUCT More Info
    Supervision and Management - October 21-23 - Denver, CO More Information